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Term's & Conditions

Please read before you purchase

Shipping

Shipping is available anywhere with the UK, and tends to be between £30 and £165 depending on both size and delivery location. We have a list of trusted couriers we have used over the years who have gained our trust and respect in the handling of your items. See below average shipping costs.

Please send us your postcode for a free no obligation quote on delivery. Some of our couriers can offer combination offers for multiple items. Some higher end items can include delivery.

International Shipping

We don't yet offer delivery overseas as standard practice, but we are open to a discussion and to assist where we can.

Refunds

If the item arrives damaged in transit or are not as described, please contact us ASAP but no later than 14 days of delivery to discuss a resolution directly with us. If we are contact after 14 days from delivery the Refund/Return will not be accepted. 

Returns

We take care and time to measure, photograph and describe all items fully and in-depth. All items are sold as seen, so please do take time to study the listings to gauge the feel of the item. All items are vintage and in turn will hold markings, patina and in some cases defects and damage. We do not accept returns on items for change of heart or the items does not fit. We are more than happy to provide more photos, videos or have discussions on items prior to purchase if you are unsure or the listing doesn't provide enough insight, so please don't hesitate to get in touch. 

Cancelation

If the item has not yet been shipped the order can be canceled for a 20% fee. This fee is to cover the cost of fees and admin work required post purchase.

Accepting Courier Deliveries

Take time to check over the item on delivery. By accepting the item without raising any concerns you are in turn accepting the item making claims for damage much harder. Unfortunately, despite using hand selected couriers, accidents and damage can happen. Try to contact us as delivery is taking place and take documentation and photographic evidence, ideally with the courier and van in the picture also. Please forward this all to enquiries@hanksandwells.co.uk

Vintage Items

We do not guarantee the item/s. We make sure to check each item is functional and repair what is wrong when in our possession. Unless it is an area we have repaired we do not take responsibility for structural faults that may occur in the future. 

Markets & Pop Up's

All Market Day sales (Vintage fair) are sold as seen and final with no returns. If items are agreed for delivery post the day of the fairs and result in a cancelation before dispatch a 50% refund will be provided.

Average Shipping Costs

Below are average shipping costs, please drop us a message with you postcode for confirmation, this will be charged separatelyfrom your order through our online shop.

Greater London Area:

  • Small (Paintings, Table Wear & Pots Etc.) - £30

  • Medium (Sets of chairs, Arm Chairs, Small Chests, Bedsides, Small Dining Tables etc.) £50

  • Large (Large Chests, Trunks, Dressers, Large Dining Tables Etc) £75

South & Central England:

  • Small (Paintings, Table Wear & Pots Etc.) - £45

  • Medium (Sets of chairs, Arm Chairs, Small Chests, Bedsides, Small Dining Tables etc.) £75

  • Large (Large Chests, Trunks, Dressers, Large Dining Tables Etc) £95

Rest of United Kingdom:

Please get in touch for a personalised quote prior to purchase.
For multiple item orders discount could be applied on bulk shipping. 

Free Collection

Collection from Catford, SE6 is free of charge.*

You are also welcome to send your own courier to collect please select collection at check out and then let me know of your plan. 


*Items are held free of charge for up to 14 days from purchase date. A £20 charge is charged per week thereafter for storage. 

Vintage Items

We do not guarantee the item/s. We make sure to check each item is functional and repair what is wrong when in our possession. Unless it is an area we have repaired we do not take responsibility for structural faults that may occur in the future. 

Market & Pop Up Purchases

All Market Day sales (Vintage fair) are sold as seen and final with no returns. If items are agreed for delivery post the day of the fairs and result in a cancelation before dispatch a 50% refund will be provided.

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